Delete my data

VenueBites has no accounts for fans, so there is no account to delete. The data we hold about you is tied to the orders you placed: your name, your mobile number, your seat or collection point, any note, the items, the payment result from the canteen's payment provider (card brand and last four digits, references), a keyed hash of your IP address and of the app's install ID, the texts we sent you, and a copy of any kitchen or runner ticket the canteen printed. The full list is in our privacy policy.

On your phone

The app remembers your details and your orders on your phone only. Switch off Remember my detailsat checkout, or uninstall the app, and that copy is gone. This does not reach our servers, because they never had it.

On our servers

Personal details are removed from every order on their own 180 days after it closes (orders on demo venues within 24 hours). To have them removed sooner, ask here: we text a code to the number you ordered with, show you the orders we found, and remove your name, number, seat and note the moment you confirm. Open orders are treated the same as soon as they close.

Without a request, your personal details on an order (name, number, seat or collection point, note, the number and text in the SMS log and the printed-ticket copy) are removed on their own 180 days after the order closes (24 hours on demo venues), by a job that runs every hour. Push notification tokens are deleted on their own 3 days after an order closes, and request counters holding your IP address or number after 24 hours. Requests sent by email are answered within one month.

What stays: the canteen's accounting record of each sale (amount, items, date, payment and refund references, card brand and last four digits) is kept for at least 7 years from the end of the financial year of the transaction, as Cyprus tax and company law requires, without your name or number.

Find your order

Lost the link? Find your order with the order number and your phone number.