Stadiums · arenas · festivals · halls
Order from your seat.
Skip the queue.
Scan the QR code on your seat, choose your food and drinks, and pay by card — no app or account needed. We'll text you when it's ready to collect, or bring it to your seat.
- Order in under a minute
- Charged only when the canteen accepts
- Live status and a text when it's ready
- Pickup or delivery to your seat
How it works
Three taps from your seat.
1. Scan the code on your seat
The menu opens with your stand, row and seat already filled in. Sold-out items are greyed out live.
2. Order and pay by card
You pay on the canteen's secure payment page. Your card is charged only when the canteen accepts — if they can't, you pay nothing.
3. Collect it, or stay in your seat
Follow your order live. We text you when it's ready at the counter, or when it's on its way to your seat.
Lost the link to your order? Find it with the order number and your phone.
For canteens and caterers
Half-time queues, gone.
VenusHub runs VenueBites for your venue. Fans order from their seat; your canteen accepts with one tap, the ticket prints, and the money goes straight to your own payment account.
No app to install
A QR code and the phone's browser
One tap per step
Accept, prepare, ready, collected
Automatic printing
80 mm thermal, food and drinks routed
Your payment account
Customers pay you; we charge our fee
For venues and canteens
What your canteen gets.
VenusHub sets VenueBites up for your venue and runs it on match day. Nothing to install at the counter beyond a tablet.
A live menu
Photos, options and stock. Mark an item sold out and it greys out on every fan's phone at once.
The canteen tablet
New orders chime until someone takes them; one tap each for accept, preparing, ready and handed over. The ticket prints by itself.
A runner app
Runners scan the ticket and deliver to the seat; the fan is texted on the way.
Your own payment gateway
Fans pay into your own account. Stripe, JCC, Viva.com and Revolut Business are supported; VenusHub charges only its fee.
Allergen and alcohol compliance built in
You declare the 14 EU allergens per product and option, and fans see them before they pay. Alcohol is sold only by a licensed canteen, to adults, after a photo-ID check at hand-over.
Greek and English
Fans order in either language; texts and receipts follow the order's language.
Write to support@venuebites.com.
For canteens · the product
From the seat to the counter, in a few taps.
Fans order from their seat
The QR code on the seat opens the menu with the stand, row and seat already filled in. Photos, options like extra cheese, sold-out items greyed out live. They pay on the payment provider's secure page and follow the order live — and by SMS.
- No app, no account
- Pickup or delivery to the seat
- Live status, and the order number by SMS
The canteen accepts with one tap
New orders chime on every tablet until someone takes them. One tap charges the card — if it fails, the card turns red: do not prepare. The ticket prints with a big order number and seat, kitchen items go to the kitchen printer, and every screen updates instantly.
- Built for gloves and glare: big buttons, high contrast
- Pause intake when the queue gets long
- Runners scan the ticket and deliver to the seat
Managers see every euro
Revenue, best sellers, orders per hour and preparation times for each match. Every order, refund and fee is in the ledger, and each business day closes into a statement you can check line by line.
- Reports per venue, canteen and event
- Menus, stock, staff and printers in one place
- Refund any order, fully or partly, from its page
Built for match day
Designed for the busiest fifteen minutes of the week.
Real-time order board
New, accepted, preparing, ready — every screen updates instantly. Order desk, kitchen and runners each get their own view.
Safe when the Wi-Fi drops
A lost connection shows in red and actions pause, so nobody works from a stale screen. Payments can never run twice.
QR codes per seat
Codes for a venue, a stand or every seat in a section — export as PDF sheets, PNG or ZIP.
Any venue layout
Stands, sections, rows and seats — or zones and tables for festivals and halls.
The order number by SMS
Every fan gets a text when the order is accepted — order number, amount and where to collect — plus a clear message if an order can't be taken. Live updates in the app or browser.
Many venues, one account
A caterer runs several stadiums and arenas, each with its own canteens, menus, staff and hours.
Payments
Your customers pay you. We simply charge our fee.
Connect your own payment account and every order is paid straight into it. VenusHub's commission and service fee are charged automatically to the card you keep on file — no invoices to chase, no waiting for a payout.
- Your own Stripe account today; JCC, Viva.com and Revolut Business connections are in testing.
- Authorised on order, charged on accept — a rejected order is never charged. Card details never touch our servers.
- Refunds from the order screen, back to the customer's card through the same payment account.
Business day · example
ChargedYour catering company
- Paid by customers into your account
- €10,000.00
- VenusHub commission (example 10%)
- €1,000.00
- Charged to your card
- €1,000.00
Example figures for illustration only. Commission rates are agreed per company.
Questions
Before you order.
Do I need an account?
No. Scan the QR code and order in your phone's browser, or in the VenueBites app. We ask only for your name and mobile number, so the canteen can reach you and text you when your order is ready.
How do I pay, and when is my card charged?
You pay by card on the canteen's own secure payment page; your card details never reach us. The card is authorised when you order and charged only when the canteen accepts. If the order is rejected or not accepted in time, the authorisation is released — your bank may take a few days to show it.
Which venues can I order at?
Only venues whose canteens use VenueBites. If your seat or stand carries a VenueBites QR code, you can order there; the app also finds the venue you are at. Ordering elsewhere is not possible.
How do I know what is in the food?
The canteen declares, for every product and option, which of the 14 EU allergens it contains or may contain, and you see this before you pay. If a product says allergen information is not available, ask the staff before ordering.
Can I order alcohol?
Only where the venue allows it, only if you are 18 or over, and only from a canteen that holds a licence. Staff check your photo ID when they hand the order over; without valid ID the alcohol items are refused and refunded to your card (the order's service fee is not refunded).
What data do you keep?
Your name, mobile number, seat, the order and a payment reference. Your personal details are removed 180 days after the order closes; only an anonymised accounting record remains. You can ask for earlier deletion on the Delete my data page.
See a match-day order from both sides.
Open the fan menu on your phone and the canteen tablet on your laptop, place an order with a test card, and watch it arrive.